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Better communication means more efficient workflows, resulting in increased effectiveness. Shift planning is a key element of business operations and requires efficient management to keep operating costs in check. Boomerang’s solution for workforce management is a proven tool that helps achieve greater shift planning efficiencies for any...

 Presentation at Critical Communications World- CCW2017 in HongkongHow does Capita capitalise on Boomerang’s Intelligent Messaging  One of the daily challenges within the Emergency Services is contact management across multiple channels, including SMS/MMS.  Using ControlWorks, in combination with several Intelligent Message Threading products provided by Boomerang, the...

The Future of Digital Messaging– Part 2/3Tech UK 2015 - Convergence TechnologiesWe discussed how an organisation can introduce seamless interaction over digital communication channels into their business processes, and the benefits they can enjoy. However, the problem that many organisations face when it comes to...

The Future of Digital Messaging– Part 1/3Tech UK 2015 - Seamless CommunicationsLast year, the Daily Mail, published an article about the cost of missed appointments to the NHS. The results were astonishing:“61,000 patients a day miss their GP appointment: Lost time costs NHS £300million and...

In the first part of our blog series, we explore how – in almost every industry and every company – SMS can be used to transform processes, drive efficiencies and enhance the customer experience.