Tetra Today Magazine - One to many with intelligent messaging Boomerang’s CEO Peter Tanner discusses how 2-Way automated SMS systems are helping organisations handle major incidents and easily communicate at scale.There is relentless pressure on businesses to reduce overheads and focus heavily on customer experience management....
Better communication means more efficient workflows, resulting in increased effectiveness. Shift planning is a key element of business operations and requires efficient management to keep operating costs in check. Boomerang’s solution for workforce management is a proven tool that helps achieve greater shift planning efficiencies for any...
Presentation at Critical Communications World- CCW2017 in HongkongHow does Capita capitalise on Boomerang’s Intelligent Messaging One of the daily challenges within the Emergency Services is contact management across multiple channels, including SMS/MMS. Using ControlWorks, in combination with several Intelligent Message Threading products provided by Boomerang, the...
Boomerang’s intelligent messaging gateway manages 2-Way communications over SMS, E-mail and Voice, enabling fully automated interactions between an organisation’s business processes and its stakeholders. By providing the ability to automate, escalate and prioritise 2-way communications, irrespective of the quantity or order by which they are...
3 Reasons Why You Should Use Email2SMS SMS is currently the most widely and frequently used form of written communication. In fact, 6.1 billion people regularly use SMS and many of them on a daily basis.* Email open rate is 22%, SMS 98-99%.* With email...
Traditionally, organisations have used 3rd party applications to send predominantly bulk SMS messages to internal and external stakeholders. However, implementation challenges and the lack of compliance often outweighs the convenience that can be delivered by SMS communication.Boommail enables an organisation to manage both bulk and...
Boomerang was proud to be selected as the lead communications provider for the “Future of Defence” consortium that exhibited at the Defence Information Symposium in September.Major investments have been made furnishing Defence with IT. There is a multitude of existing systems, networks, applications and resources out...
The Future of Digital Messaging– Part 2/3Tech UK 2015 - Convergence TechnologiesWe discussed how an organisation can introduce seamless interaction over digital communication channels into their business processes, and the benefits they can enjoy. However, the problem that many organisations face when it comes to...
The Future of Digital Messaging– Part 1/3Tech UK 2015 - Seamless CommunicationsLast year, the Daily Mail, published an article about the cost of missed appointments to the NHS. The results were astonishing:“61,000 patients a day miss their GP appointment: Lost time costs NHS £300million and...
In the first part of our blog series, we explore how – in almost every industry and every company – SMS can be used to transform processes, drive efficiencies and enhance the customer experience.