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23 Feb

Addressing public safety and critical communications Public safety and the management of emergency communications are of paramount importance.  Getting it right quickly can often mean the difference between life and death. Crisis situations and emergencies impact both the private and public sectors and both streamlined incident...

11:01 / BAPCO / Blog / Boomalert / boomcast / Boomerang / Boomerang Triage / CCW2018 / Communications partner / Digital Messaging / MAEvents / Messaging solution / News / Partner / public safety
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06 Oct

Boomerang launches the Triage turnkey solution at the Optimizing Call Centres Summit in Barcelona. The Boomerang team is just back from a successful trip to Barcelona attending the 8th Annual "Optimising Call Centres" summit (OCCsummit) to launch its new Triage turnkey solution, that took place from October...

15:51 / application / Barcelona / Blog / Boomerang / Boomerang technology / Boomerang Triage / business SMS / call centre / Customer service / efficiency / News / OCCsummit2017 / Summit / Triage
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22 Sep

Our interactive digital messaging solution streamlines business operations, improves efficiency and reduces the cost of customer facing support services.  It provides choice for the customer and empowers an organisation to customise the workflows required to automatically manage those customer interactions. With a read rate of 97%...

15:29 / Blog / Boomerang / business SMS / Customer Facing Services / Customer service / Digital Messaging / Intelligent messaging / Turnkey Solution
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20 Sep

Meeting a fast paced messaging requirement The way that we communicate has changed massively over the past 20 years. Today, consumers don’t just use the phone or traditional mail to get their message across; they make themselves heard through email, text messaging and social media.  Because...

15:49 / application / Blog / Boomerang / Boomerang technology / call centre / CAPITA / Controlwork / Customer service / efficiency / Intelligent messaging
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24 May

Better communication means more efficient workflows, resulting in increased effectiveness. Shift planning is a key element of business operations and requires efficient management to keep operating costs in check. Boomerang’s solution for workforce management is a proven tool that helps achieve greater shift planning efficiencies for any...

13:37 / Blog / Boomerang / business SMS / Shift planning
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24 May

  Presentation at Critical Communications World- CCW2017 in Hongkong How does Capita capitalise on Boomerang’s Intelligent Messaging     One of the daily challenges within the Emergency Services is contact management across multiple channels, including SMS/MMS.  Using ControlWorks, in combination with several Intelligent Message Threading products provided by Boomerang, the...

13:04 / Blog / Boomerang / incident management / Messaging solution
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