Shift Planning

Automate communications to fulfil shift allocation

Shift Planning

Boomerang's shift planning solution drives automation into the allocation and management of shift work, to substantially reduce (Do Not Attend - DNAs) and manual overheads. Whilst reminders sent to employees prior to their shift are a useful means by which to avoid no shows, there is a huge amount of additional value in allowing employees to respond to a message to accept or decline work. This allows accepted shifts to be scheduled, and those that are declined can be reallocated to other members of staff. This removes the need for manual intervention, whilst optimising occupancy.



  • Optimise shift occupancy
  • Automate shift allocation reducing operating costs
  • Employee satisfaction
  • Remove manual intervention


  • Use messaging to offer shift work to staff
  • Empower staff to accept or reject work via their response
  • Automate the rostering process until shifts are fulfilled

How it Works:


Step 1

Define the business rules that determine when and how the message offering work is sent


Step 2

Send a message containing details of the shift, allowing staff to accept or decline


Step 3

Where the shift is accepted, allocate this to the staff responding (up to required quota) and automatically update the roster


Step 4

If the shift is declined (or the quota is not reached), offer this to other staff until the shift is fulfilled

Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.

Adam Thompson

Chief Solution Officer, Oneserve

Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.

Ian Clarke

Operations Program Manager, Capita PIP

Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.

James S Khan

Chair of the UCSF Research Administration board

The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.

Mike Edworthy

Mike Edworthy

The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.

Stephen Edwards

EMEA Project Manager