Seamless Messaging Solutions For Telecommunications

Telecommunications

Organisations providing telecommunication services are often dealing with a large customer base, the retention of which is key to survival. Boomerang offers a range of solutions that extend and improve the 2-way engagement process with customers, delivering convenience, choice and a frictionless experience. Whether coordinating the communications relating installations of services, announcing offers or providing customer support, Boomerang's suite of products delivers a seamless integration between an organisation and its customers.

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Better Service Delivery

Use feedback from installations to improve service delivery/engineer performance

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Compliance

Improve service availability and compliance with customer SLAs via automated alerts

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Duty of care

Safeguard the welfare of staff working in isolated situations

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Reduce Operation Costs

Avoid wasted resources by automating appointment scheduling and re-scheduling

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Worforce efficiency

Use lone worker monitoring to increase area coverage (as no need to double-up staff)

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Service installations - Automate the appointment engagement process with both customer and engineer

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Service outages - Use monitoring alerts to trigger and escalate communications to engineers

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Outage notifications - Streamline communications of incident updates to customers using incident templates

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Lone working - Stay in touch with engineers working in isolation

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Payments - Issue invoices and provide customers with a seamless transition to a payment gateway

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Debt recovery - Issue payment reminders and provide option to transition straight to a payment gateway

Our Case Studies

How our solution helped companies in UK and worldwide

Don’t just take our word for it, see how we’ve already helped global clients, like the University of San Francisco and the British Army, to streamline their communications, reducing administrative burdens and significantly improving productivity.

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