Seamless Messaging Solutions For Local Authority

Local Authority

Local authorities are under pressure to find more efficient ways of working, provide more self-service options and to make it easier for the public to engage to access the services provided. Furthermore, there is also the need to communicate more proactively with the public to promote the services that are available and to be able to quickly respond if these services are affected by issues. Boomerang can help to drive proactive communication into areas such as waste collection, service disruption and council tax reminders. Our solutions also add a layer of automation, helping to reduce the administrative workload across appointment and supplier management. By also providing alternative methods via which to manage inbound enquiries, pressure on contact centres can be reduced and access to services can be provided in a manner that is convenient to the end user.

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Cost Saving

Reduce the cost of missed appointments by using automated appointment scheduling

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Reduce Outstanding Debt

Reduce outstanding debt by offering interactive mobile payment solutions

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Operational Efficiency

Increase automation of resource management processes

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Duty of Care & Compliance

Keep all interested parties up to date through effective business continuity communications

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Optimise Resources

Improve waste collection efficency using collection reminders

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Business Continuity

Keep all interested parties up to date through effective business continuity communications

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Appointment Management - Automate scheduling across a range of activities from planning applications to property repairs

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Reminders - Issue reminders for waste collection, re-scheduled collections, council tax/rent payments due

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Mobile Payments - Provide access to payment gateway from reminder messages (purchasing services, paying council tax etc.)

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Rostering - Automate the process of recruiting and scheduling staff across a range of services (cleaning, transportation, catering etc.)

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Business Continuity and incident communications - Automate the activation of pre-defined communications during a business continuity event

Our Case Studies

How our solution helped companies in UK and worldwide

Don’t just take our word for it, see how we’ve already helped global clients, like the University of San Francisco and the British Army, to streamline their communications, reducing administrative burdens and significantly improving productivity.

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