Traditionally, SMS communications between Dynamics and an organisation’s stakeholders have served to notify and inform, rather than interact and automate. Boomerang’s plug-in overcomes this limitation, brining dynamic messaging to 365 by ensuring that all SMS activities and their associated responses are always matched. By leveraging Boomerang’s patented 2-way SMS technology, an SMS reply is now capable of driving real-time automation into a whole range of Dynamics workflow management.
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