Debt Recovery

Reduce outstanding debts through automation

Debt Recovery

Failing to manage debtors and recover long-term debt, can have a significant impact on cash flow for organisations with a large subscriber base. An effective communication strategy is, therefore, key to preventing debtors from spiraling out of control. Boomerang's debt recovery solution provides an organisation with end-to-end management of the communication process, allowing customers to be contacted via their preferred communication channel, trigger reminders for payment is due, as well as empowering them with a range of payment options. Furthermore, there are solutions in place providing discretion for customers that may be struggling to make repayments.

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Benefits

  • Reduce outstanding debt to improve cash flow position
  • Reduce the time taken to collect outstanding balances
  • Deploy resources more efficiently using an automated contact schedule
  • Increase engagement through bulk communication via the customer’s channel of choice
  • Reduce overheads by automating callbacks that are passed to an operator
  • Focus on following up responsive customers
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Uses

  • Contact large volumes of debtors using bulk requests
  • Provide links to a payment gateway within the outbound message
  • Create rules to automate when and how customers are contacted
  • Automate the scheduling of call-backs and connect them to an available operator
  • Provide inbound SMS service for customers seeking discretion

How it Works:

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Step 1

Define the customer journeys based on a series of questions and answers relating to different support topics

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Step 2

Build the customer journeys using Boomerang's Triage software

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Step 3

Publish the additional support channels to customers allowing them to engage via their preferred method (e.g. SMS, Voice)

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Step 4

Customers submit a support request to pre-defined Triage, receiving a series of questions based on the answers provided (Where required, customers can set an automated call-back or direct transfer to an agent)

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Step 5

Agents communicate with the customer from their email client or CRM to resolve outstanding issues

Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.

Adam Thompson

Chief Solution Officer, Oneserve

Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.

Ian Clarke

Operations Program Manager, Capita PIP

Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.

James S Khan

Chair of the UCSF Research Administration board

The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.

Mike Edworthy

Service & Sales Director

The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.

Stephen Edwards

EMEA Project Manager