Seamless Messaging Solutions For Hospitality Leisure

Hospitality & Leisure

When margins are tight and customer experience is paramount, an organisation's communication strategy can help keep them ahead of the competition. Customers want frictionless engagement, avoiding lengthy call queues, whilst being empowered to action requests at their convenience. Boomerang's multi-channel communications help an organisation to engage seamlesslessly with it's customers, whilst driving real-time automation into the management of reservations, bookings and staff rostering.

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Cost Saving

Automate staff rostering to reduce operational overheads

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Increase Customer Satisfaction

Use fast-check-in/out to reduce customer wait times and number of staff required on reception

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Increase Revenues

Distribute promotional offers to generate new business and repeat custom

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Gain Customer Insights

Build and distribute satisfaction surveys to gather vital customer feedback

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Increase Bookings

Increase reservations by providing customers with option make a booking by SMS

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Self check out - Allow reservations to be paid in advance by SMS, avoiding queues at reception

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Bookings - Subscribe to fitness classes via sms and issue reminders to optimise occupancy

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Reservations - Automate occupancy for table bookings by issuing 'Confirm' or 'Cancel' reminder

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Reminders - Notify customers when membership and subscription renewals are due

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Promotions - Announcing special events, promotional discounts or incentives

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Rostering - Automate fulfilment when managing staff rostering process

Our Case Studies

How our solution helped companies in UK and worldwide

Don’t just take our word for it, see how we’ve already helped global clients, like the University of San Francisco and the British Army, to streamline their communications, reducing administrative burdens and significantly improving productivity.

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