Boomerang's diverse product set allows an organisation to automate a range of business communication process, through multi-channel, interactive engagement, removing the need for human intervention. Our business fulfilment message solutions are underpinned by patented technology that has been developed to reduce operating costs, improve the speed of response whilst also creating a frictionless experience for the end user. This allows any end user to fully engage across the communication channel of their choice.
Our range of alerting solutions allow an organisation to communicate critical information in real-time. Whether initiated manually, triggered by existing business systems, IoT devices, or activated over M-2-M, Boomerang makes it easy to integrate and communicate urgent information across a range of communication channels. We have also developed out-of-the-box connectivity to key resources, including the Met Office weather alerting system and traffic alerts generated by the Highways Agency.
Offering different methods by which customers, staff, and other stakeholders can engage with your organisation can be critical to the quality of service. Boomerang's array of engagement solutions helps to improve operational performance across contact centres, enhance service delivery to customers, and streamline the feedback process.
Boomerang's solutions for business development can be used to underpin communication strategies for business development and retention. With multiple channels by which to communicate, an organisation can easily extend its reach and drive deeper levels of engagement with end users using fully interactive 2-way messaging. These solutions not only support sales promotions and marketing communications but also drive automation into order processing and make it easy for end users to proactively engage.
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