Delivery Service Management

Delivery Service Management

The cost of missed deliveries is staggering for all parties concerned (£1.6 billion in 2018). Embedding Boomerang's into delivery management software helps to mitigate failed or missed deliveries by using Intelligent Messaging when communicating with the end customer. Alternative solutions can be offered should they not be available to receive a package and by responding with the appropriate option, customers are empowered to manage their delivery. This could be re-scheduling or leaving the package with a neighbour and avoids the inconvenience and cost of arranging to collect the package.



  • Reduce the cost of missed or failed deliveries for retailers and carriers
  • Improve end customer satisfaction by avoiding the inconvenience of arranging a collection
  • Reduce operational overheads by automating the process, avoiding pressure on contact centres
  • Empower the customer to manage their delivery
  • Use Intelligent Messaging to manage multiple packages simultaneously to the same end customer


  • Manage multiple packages simultaneously to the same end customer
  • Offer a range of rescheduling options
  • Use the end customer’s reply to manage the delivery status
  • Use different communication channels to reach the end customer
  • Escalate across different channels if required to obtain a response
  • Optimise delivery success

How it Works:


Step 1

Delivery scheduled in management software


Step 2

The request triggers to Boomerang via API to send confirmation to the end customer


Step 3

Confirmation message allows the customer to cancel or re-schedule or leave with a neighbour


Step 4

Reminder message sent on the eve of delivery with the same options


Step 5

Any responses are returned to the management software to update the delivery status based on the option selected

Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.

Adam Thompson

Chief Solution Officer, Oneserve

Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.

Ian Clarke

Operations Program Manager, Capita PIP

Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.

James S Khan

Chair of the UCSF Research Administration board

The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.

Mike Edworthy

Service & Sales Director

The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.

Stephen Edwards

EMEA Project Manager