Seamless Messaging Solutions For Travel & Tourism

Travel & Tourism

Customer satisfaction is critical to business retention in the travel and tourism sector. Organisations need to be agile when problems occur, giving customers information quickly, whilst offering a convenient way to make alternative arrangements. Boomerang's Intelligent messaging, can be accessed online or easily integrated with CRM systems so that real-time information can be automatically dispersed to affected customers, but crucially, it can also empower them to re-schedule their booking from a mobile device, by replying to choose from a set of alternatives. Boomerang's solution for customer experience management also allows an organisation to easily build and distribute customer surveys from an online portal, to gather all-important feedback.


Improve Customer Relationships

Improve customer satisfaction and retention through pro-active communications


Improve SLAs

Reduce issue resolution times by delivering valuable information in real-time


Improve Operational Efficiency

Avoid wasted time & resources by issuing pre-emptive warnings/alerts to customers and staff


Provide better customer service

Prevent customer frustrations with long wait times when trying to reach contact centers


Service disruption - Quickly communicate travel updates (delays, traffic, cancellations, severe weather reports) to customers and staff


Booking management - Provide the ability to easily re-schedule a booking (seats, dates etc) via their response


Urgent help - Provide Short-code help numbers for travellers abroad to text in case of emergencies


Useful information - Provide important information to guests are closer to the time of their arrival


Electronic tickets - Distribute tickets, booking confirmations and/or boarding passes with QR codes


Issue country-specific status alerts (unrest, natural disasters etc.) to warn international travelers


Satisfaction surveys - Build bespoke customer surveys which can be broadcasted en masse or automated as part of a customer journey

Our Case Studies

How our solution helped companies in UK and worldwide

Don’t just take our word for it, see how we’ve already helped global clients, like the University of San Francisco and the British Army, to streamline their communications, reducing administrative burdens and significantly improving productivity.

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