Our interactive digital messaging solution streamlines business operations, improves efficiency and reduces the cost of customer facing support services. It provides choice for the customer and empowers an organisation to customise the workflows required to automatically manage those customer interactions.
With a read rate of 97% (90% within four minutes) SMS is a proven and trusted method of communication that reaches almost every adult on the planet. Boomerang’s end-to-end messaging solution leverages these benefits to ensure such communications are seamless, immediate and convenient. The solution allows inbound requests to be effectively qualified or even resolved before being passed to the relevant business unit to engage with the customer as required. It is also possible to prioritise urgent or critical requests requiring immediate attention.
Boomerang’s unique interactive builder interface lies at the heart of this new capability, driving automation into the management of customer-facing services whilst alleviating dependence on traditional lines of communication. The intelligent turnkey solution can be deployed immediately and there is no need for complex integration to incumbent systems. Furthermore, it can be accessed and utilised anywhere in the world and is underpinned by high grade, global messaging.
Maintain regulatory compliance and auditability (e.g. SOX, FCA)
– Request for critical information / updates
– Pre-sales support requests
– Service support tickets
– Service status updates
– Satisfaction surveys
– Quality of Service (QoS)
– Opinion polls
Social Awareness & Public Safety
– Suspicious behaviour
– Suspect packages
– Animal welfare
– Lone working
– Hazards on public roads & motorways
– Opt-in (services, subscriptions, information updates etc.)
– Query (hours of business, office/store locations etc.)
– Request specialist information
– Access FAQs
– Uncollected bins
– Licensing laws compromised
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