Seamless Messaging Solutions For Telecommunications

Telecommunications

Organisations providing telecommunication services are often dealing with a large customer base, the retention of which is key to survival. Boomerang offers a range of solutions that extend and improve the 2-way engagement process with customers, delivering convenience, choice and a frictionless experience. Whether coordinating the communications relating installations of services, announcing offers or providing customer support, Boomerang's suite of products delivers a seamless integration between an organisation and its customers.

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Better Service Delivery

Use feedback from installations to improve service delivery/engineer performance

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Compliance

Improve service availability and compliance with customer SLAs via automated alerts

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Duty of care

Safeguard the welfare of staff working in isolated situations

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Reduce Operation Costs

Avoid wasted resources by automating appointment scheduling and re-scheduling

1

Service installations - Automate the appointment engagement process with both customer and engineer

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Service outages - Use monitoring alerts to trigger and escalate communications to engineers

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Outage notifications - Streamline communications of incident updates to customers using incident templates

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Lone working - Stay in touch with engineers working in isolation

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Payments - Issue invoices and provide customers with a seamless transition to a payment gateway

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Debt recovery - Issue payment reminders and provide option to transition straight to a payment gateway

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