The availability of IT systems and real-time information is critical to the operation of any organisation. The inability to access resources or communicate real-time information can have devastating financial impact on an organisation and its customers, spiralling rapidly into the millions with each passing minute.
Boomerang’s Incident Management solution has been developed to limit the frequency of disruption to core systems (by escalating warnings) and to help restore service as quickly as possible in the event of any failure. Service warnings and outage notifications are used to trigger communications to the technical engineers best equipped to deal with a specific type of problem, using preferred communication channels to reach them.
Engineers are prompted to provide updates on progress ensuring that time critical information can be instantly relayed to key stakeholders.
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