Supporting Critical IT Infrastructure

Technology

Optimising service availability and limiting the impact of IT Incidents

The availability of IT systems and real-time information is critical to the operation of any organisation. The inability to access resources or communicate real-time information can have devastating financial impact on an organisation and its customers, spiraling rapidly into the millions with each passing minute.

Supporting Critical IT Infrastructure

Boomerang’s Incident Management solution has been developed to limit the frequency of disruption to core systems (by escalating warnings) and to help restore service as quickly as possible in the event of any failure. Service warnings and outage notifications are used to trigger communications to the technical engineers best equipped to deal with a specific type of problem, using preferred communication channels to reach them.

Engineers are prompted to provide updates on progress ensuring that time critical information can be instantly relayed to key stakeholders.

System
Benefits

  • Minimise down time by automating the allocation of resources to resolve outages.
  • Reduce appointment backlog and waiting times caused by service downtime.
  • Use warning notifications to address potential problems, reducing full outages.
  • Eliminate the cost of SLA penalties by automating notifications to stakeholders.
  • Improve service availability KPIs.

Example
Uses

  • Remote Monitoring Text & Email Alerts
  • Malfunction Alerts
  • Virus Notifications
  • Data centre connectivity
  • Network connections and availability
  • Hardware resource and availability
  • Software performance and availability

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