Service Disruption

Hospitality & Leisure

Automate short notice rescheduling to minimise the cost and inconvenience of short-notice changes

How an organisation manages disruptions or short-notice changes to the services it provides is paramount. It is crucial that organisations can efficiently manage any disruption to a scheduled activity and to limit its impact upon a customer.

Messaging System

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SMS Message

A text message is sent to customers notifying of cancellation and offering alternative flights

SMS Sent

British Airways notified of customer booking

SMS Sent

BA staff notified customer cannot make alternative flight and passed to call centre

Service Disruption

Boomerang’s messaging solution for incident management allows organisations to respond quickly to notify customers of unforeseen events and to offer immediate solutions. Where an incident is likely to impact a scheduled activity, an SMS message is triggered to the customer advising that the activity is subject to change. Crucially this message provides the customer with alternatives to select from, instantly providing the ability to re-schedule without the frustration of waiting in busy contact centre queues.

This proactive approach allows organisations to massively reduce the administrative burden and to maintain brand integrity, when confronted with such service disruption.


  • Minimise the impact of service disruption and reputational damage
  • Automate re-scheduling to alleviate the impact on internal resources
  • Empower the customer to select alternatives from a mobile device
  • Rapidly notify customers of disruption
  • Deliver a pro-active service approach when faced with disruption


  • Travel Disruptions
  • Appointment Cancellations
  • Weather alerts

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