While product recalls are never a good thing for any brand, the way the recall process is managed and executed can make a big difference to both the brand and the customer.
Boomerang’s Incident Management solution is a reliable communication tool that allows brands to quickly react to an incident and navigate the internal escalation process in a swift and structured manner. The customer is contacted almost instantly, reducing the risk associated with a faulty product. Through this automated solution, the message to the customer is clear as well as the response from the customer.
Limit risk and reputational damage by responding quickly and cohesively in recall situations.
Automate communications remotely to fulfil duty of care and keep business moving.
Automate short notice rescheduling to minimise the cost and inconvenience of service disruption.
Explore More About Boomerang