While product recalls are never a good thing for any brand, the way the recall process is managed and executed can make a big difference to both the brand and the customer.
Boomerang’s Incident Management solution is a reliable communication tool that allows brands to quickly react to an incident and navigate the internal escalation process in a swift and structured manner. The customer is contacted almost instantly, reducing the risk associated with a faulty product. Through this automated solution, the message to the customer is clear as well as the response from the customer.
Minimise customer risk by reducing recall response times
Limit reputational damage by quickly responding to customers and media
Manage follow-up of outstanding activities by exception
Streamline management of future recall situations using critical reporting data
Improve navigation of internal escalation process
Electrical Goods Manufacturers & Retailers
Alarm Installation and check ups
Please do not hesitate to get in touch either by email, consultation request, or a phone call if required.
Fully automate communication flows between your business systems and stakeholders through text, email, and voice messaging.