Optimising Staff Fulfilment

Retail

Reduce the administrative burden of phone calls and improve stakeholder experience

Shift planning is a key element of a business’ operations and requires efficient management to keep operating costs in check.

Optimising Staff Fulfilment

Boomerang empowers scheduling software to automatically notify staff with the details of any new shifts, including an option to either accept or reject it. Any accepted shifts are automatically scheduled and assigned to the staff member(s) accepting, with an automated notification triggered to other recipients advising that shift has been taken. Any rejected shifts are automatically offered to a waiting list of other available staff until the required quotas have been filled. Prior to the shift, a reminder message is sent out, reducing both late attendance and DNAs.

System
Benefits

  • Drive down operating costs using fewer resources to manage shift planning.
  • Minimise instances of late attendance and Did Not Attend (DNA).
  • Optimise staff fulfillment and limit the risk (and cost) of over-staffing.
  • Improve employee satisfaction through increase in extra work opportunities.
  • Increased employer satisfaction through faster shift fulfillment.

Example
Uses

  • Facility Management
  • Cleaning Staff
  • Security Guards
  • Temporary workers
  • Distributed workforce
  • Business Unit Notifications and Instructions

Relevant Solutions

Shift Planning & Management

Using multi-channel automation to minimise the impact and cost of service outages.

Crisis Management

Using multi-channel automation to minimise the impact and cost of service outages.

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