Improving ‘Online’ Fulfilment

Integrating the customer into your delivery process


The delivery phase is a critical element of any customer's online shopping experience. Online retailers must offer a seamless, hassle free experience to generate repeat business and entice customers away from the high street.

Try our interactive SMS process example for Enhanced online shopping experience – Delivery Process

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Improving 'online' fulfilment

`` Rescheduling of courier delivery for online order ``

See how Boomerang handles this use case

Click the start process button and follow the instructions

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Boomerang’s Intelligent Messaging allows customers to easily manage the delivery dates and time.  A reminder message is sent prior to as well as on the day of delivery, giving the option to respond to reschedule or to authorise that the consignment is left with a neighbour.  Furthermore, the courier optimises its delivery schedule and avoids the unnecessary cost associated to missed deliveries.

Benefits to your business

Limit instances of failed deliveries by offering the ability to re-schedule

Allow the customer to automate re-scheduling by responding to a message - reduce the cost of manual intervention

Optimise staff fulfillment and limit the risk (and cost) of over-aAllow the customer to manage the delivery schedule to improve satisfaction

Improve customer satisfaction through regular updates and more precise delivery slots

Example Applications

Courier Deliveries

Goods Tracking

Food deliveries

Retail

  • Optimising staff fulfilment

  • Improving 'Online' fulfilment

  • Streamlining Collections & Replenishment

  • Product recall management

  • Promotional Engagement

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Relevant Solution

  • Deliveries

    Reducing the costs associated to ‘missed’ deliveries

  • Replenishment and Collection

    Eliminating ‘unwanted’ collections

Our Clients

How can we help?

Please do not hesitate to get in touch either by email, consultation request, or a phone call if required.
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