The delivery phase is a critical element of any customer’s online shopping experience. Online retailers must offer a seamless, hassle free experience to generate repeat business and entice customers away from the high street.
Boomerang’s Intelligent Messaging allows customers to easily manage the delivery dates and time. A reminder message is sent prior to as well as on the day of delivery, giving the option to respond to reschedule or to authorise that the consignment is left with a neighbour. Furthermore, the courier optimises its delivery schedule and avoids the unnecessary cost associated to missed deliveries.
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