The delivery phase is a critical element of any customer's online shopping experience. Online retailers must offer a seamless, hassle free experience to generate repeat business and entice customers away from the high street.
Boomerang’s Intelligent Messaging allows customers to easily manage the delivery dates and time. A reminder message is sent prior to as well as on the day of delivery, giving the option to respond to reschedule or to authorise that the consignment is left with a neighbour. Furthermore, the courier optimises its delivery schedule and avoids the unnecessary cost associated to missed deliveries.
Limit instances of failed deliveries by offering the ability to re-schedule
Allow the customer to automate re-scheduling by responding to a message - reduce the cost of manual intervention
Optimise staff fulfillment and limit the risk (and cost) of over-aAllow the customer to manage the delivery schedule to improve satisfaction
Improve customer satisfaction through regular updates and more precise delivery slots
Please do not hesitate to get in touch either by email, consultation request, or a phone call if required.
Fully automate communication flows between your business systems and stakeholders through text, email, and voice messaging.