Online Message Fulfilment

Retail

Integrating the customer into your delivery process

The delivery phase is a critical element of any customer’s online shopping experience. Online retailers must offer a seamless, hassle free experience to generate repeat business and entice customers away from the high street.

Improving ‘Online’ Fulfilment

Boomerang’s Intelligent Messaging allows customers to easily manage the delivery dates and time. A reminder message is sent prior to as well as on the day of delivery, giving the option to respond to reschedule or to authorise that the consignment is left with a neighbour. Furthermore, the courier optimises its delivery schedule and avoids the unnecessary cost associated to missed deliveries.

System
Benefits

  • Limit instances of failed deliveries by offering the ability to re-schedule.
  • Allow the customer to automate re-scheduling by responding to a message - reduce the cost of manual intervention.
  • Optimise staff fulfillment and limit the risk (and cost) of over-aAllow the customer to manage the delivery schedule to improve satisfaction.
  • Improve customer satisfaction through regular updates and more precise delivery slots.

Example
Uses

  • Courier Deliveries
  • Goods Tracking
  • Food deliveries

Relevant Solutions

Deliveries

Reducing the costs associated to ‘missed’ deliveries.

Replenishment and Collection

Eliminating ‘unwanted’ collections.

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