Seamless Messaging Solutions For Local Authority

Local Authority

Local authorities are under pressure to find more efficient ways of working, provide more self-service options and to make it easier for the public to engage to access the services provided. Furthermore, there is also the need to communicate more proactively with the public to promote the services that are available and to be able to quickly respond if these services are affected by issues. Boomerang can help to drive proactive communication into areas such as waste collection, service disruption and council tax reminders. Our solutions also add a layer of automation, helping to reduce the administrative workload across appointment and supplier management. By also providing alternative methods via which to manage inbound enquiries, pressure on contact centres can be reduced and access to services can be provided in a manner that is convenient to the end user.