Call: +44 (0) 207 224 5555
Call: +44 (0) 207 224 5555
Support: [email protected]
Call: +44 (0) 207 224 5555
Support: [email protected]
How an organisation manages disruptions or short-notice changes to the services it provides is paramount. It is crucial that organisations can efficiently manage any disruption to a scheduled activity and to limit its impact upon a customer.
SMS Message
A text message is sent to customers notifying of cancellation and offering alternative flights
SMS Sent
British Airways notified of customer booking
SMS Sent
BA staff notified customer cannot make alternative flight and passed to call centre
Boomerang’s messaging solution for incident management allows organisations to respond quickly to notify customers of unforeseen events and to offer immediate solutions. Where an incident is likely to impact a scheduled activity, an SMS message is triggered to the customer advising that the activity is subject to change. Crucially this message provides the customer with alternatives to select from, instantly providing the ability to re-schedule without the frustration of waiting in busy contact centre queues.
This proactive approach allows organisations to massively reduce the administrative burden and to maintain brand integrity, when confronted with such service disruption.
We provide a comprehensive range of messaging applications designed to suit the needs of your business.
