Supporting Critical IT & Technology

Using multi-channel automation to minimise the impact and cost of service disruption

The availability of IT systems and real-time information is critical to operations across healthcare. The inability to access resources or communicate real-time information can have devastating financial and operational impact, spiraling rapidly with each passing minute.

Try our interactive SMS process example for Minimising the impact of business incidents (Multi-channel automation)


Supporting critical IT & technology

`` Server Room fault. One engineer required to resolve issue. ``

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9:41 AM
Boomerang SMS
  • Today 17:22

Boomerang’s Incident Management solution has been developed to limit the frequency of disruption to core systems (by escalating warnings) and to help restore service as quickly as possible in the event of any failure. Service warnings and outage notifications are used to trigger communications to the technical engineers best equipped to deal with a specific type of problem, using preferred communication channels to reach them.

Engineers are prompted to provide updates on progress ensuring that time critical information can be instantly relayed to key stakeholders.

Benefits to your business

Minimise down time by automating the allocation of resources to resolve outages

Reduce appointment backlog and waiting times caused by service downtime

Use warning notifications to address potential problems, reducing full outages

Eliminate the cost of SLA penalties by automating notifications to stakeholders

Improve service KPIs

Example Applications

Monitoring IT infrastructure

Monitoring medical equipment – e.g. fridge and freezer temperatures

Temporary / short-term nursing staff

Project based working


  • Automate Appointment Management

  • Financial Control For Flexible Working

  • Supporting Critical IT & Technology

  • Improving Patient Engagement

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Relevant Solutions

  • Service Outages

    Using multi-channel automation to minimise the impact and cost of service outages

  • Service Disruption

    Automate short notice rescheduling to minimise the cost and inconvenience of service disruption

  • Crisis Management - Recall

    Limit risk and repetitional damage by responding quickly and cohesively in recall situations

Our Clients

How can we help?

Please do not hesitate to get in touch either by email, consultation request, or a phone call if required.