Seamless Messaging Solutions For Energy & Utilities

Energy and Utilities

Effective communication with customers is key to delivering best-in-class service in a highly congested market place; and pro-active communication is key to retaining business. Whether keeping customers up-to-speed with the tariffs most suited to their usage, providing alerts based on the consumption of services, or offering a more convenient method by which to pay their bills, Boomerang's range of communications solutions makes it easy to engage effectively.

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Improve Customer Insight

Use feedback from service visits which can be used to improve engineer performance

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Cost Savings

Reduce the cost of missed appointments using automated appointment scheduling

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Reduce Outstanding Debt

Reduce debtors by offering customers a mobile payment solution

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Improve Customer Experience

Minimise risk to customers by proactively sending important safety information (leaks, smoke or CO detection)

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Accurate Reporting

Improve billing accuracy by offering different channels for customers to submit readings

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Improve Accessibility

Help customers to manage their bills by triggering usage alerts

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Meter readings - Allow monthly readings to be submitted by SMS

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Tariff changes - Notify customer reaching end of fixed period and promote alternative tariffs - offer reply option to accept

3

Statements / reminders - Issue statements and reminders to customers when payment overdue

4

Bill payments - Allow customers to pay a bill via SMS

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Usage alerts - Notify customers when consumption of services reaches pre-defined usage thresholds

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Installation & maintenance services - Automate the appointment management process between engineers and customers

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Manage support requests - Triage support requests over SMS and provide automated solutions to customer enquiries

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Safety awareness - Provide customers with important safety information and issue updates relating to service disruption

Our Case Studies

How our solution helped companies in UK and worldwide

Don’t just take our word for it, see how we’ve already helped global clients, like the University of San Francisco and the British Army, to streamline their communications, reducing administrative burdens and significantly improving productivity.

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We provide a comprehensive range of messaging applications designed to suit the needs of your business.

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