An organisation using Reservation software to manage bookings for access to its facilities, was failing to optimise attendance and occupancy. Customers creating new bookings via the company website often failed to cancel a booking if unable to attend, leaving facilities under used or occupied . This posed several problems – the cost to the organisation, other customers being denied the opportunity to access the unused facilities and customers were also penalised for failing to cancel a booking in sufficient time.
Introducing Boomerang’s patented SMS technology has helped to streamline the reservation management process, saving the organisation time and money and making the cancellation process far more accessible to customers.
An SMS message is now sent 24 hours prior to the event, serving as a reminder and containing an option to cancel if the customer cannot attend. Where a cancellation response is returned, availability is then offered to a waiting list of other customers, on a ‘first come first served’, based on the order of applications submitted via the website.
Automatically allocate cancellations to waiting list to reduce the cost of manual intervention
Improved customer experience – providing ability for customers to have more flexibility when scheduling their requirements
Proactive notifications advising customer when orders ready for collection Reduced administrative costs – automating scheduling workflows reduces administration costs
Business Optimisation – automation speeds up processes and enables transactions to be completed
Stakeholder penetration: Increase opportunity of reaching customers across multi channels - Email, SMS and Voice
Meeting room hire