Customer Experience Management

Customer Experience Mangement solution animation Boomerang messaging

With investment in CEM strategies on the increase, it is important for organisations to invest wisely to optimise return on investment (ROI). Introducing new software and processes dedicated to this has helped to manage specific touch points within the customer journey. However, this has not solved the fundamental problem preventing an organisation communicating with a customer as part of its own ‘eco-system’.

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  • Service Quality Assurance

    Proactively identifying service issues

  • Service Continuity - Instant Authentication

    Automate validation of ‘flagged’ transactions

  • Service Continuity - Fast Tracking Payments

    Automating completion of customer transactions remotely

  • Customer Facing Services

    Our call centre / support sms triage turnkey solution

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Our turnkey solution for Customer Facing Services

The simple but effective call centre solution delivers an automated response platform capable of taking initial contacts from customers and clients and through a system of questions and answers.

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Case Studies

Agilent Technologies Case Study

Quadranet Systems Case Study

University of California Case Study

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