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Boomerang's shift planning solution drives automation into the allocation and management of shift work, to substantially reduce (Do Not Attend - DNAs) and manual overheads. Whilst reminders sent to employees prior to their shift are a useful means by which to avoid no shows, there is a huge amount of additional value in allowing employees to respond to a message to accept or decline work. This allows accepted shifts to be scheduled, and those that are declined can be reallocated to other members of staff. This removes the need for manual intervention, whilst optimising occupancy.
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Define the business rules that determine when and how the message offering work is sent
Send a message containing details of the shift, allowing staff to accept or decline
Where the shift is accepted, allocate this to the staff responding (up to required quota) and automatically update the roster
If the shift is declined (or the quota is not reached), offer this to other staff until the shift is fulfilled
Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.
Adam Thompson
Chief Solution Officer, Oneserve
Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.
Ian Clarke
Operations Program Manager, Capita PIP
Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.
James S Khan
Chair of the UCSF Research Administration board
The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.
Mike Edworthy
Mike Edworthy
The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.
Stephen Edwards
EMEA Project Manager
