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Embedding Boomerang's Intelligent Messaging solution into field force management software, allows an organisation to automate large scale appointment fulfillment via multi-channel communications with its distributed workforce. Ensuring that agent responses are tracked against each specific appointment request, allows appointments to be issued in real-time, to a large pool of remote agents, with the agent responding first being assigned to the appointment. Furthermore, there are no limitations on the number of simultaneous appointment requests an agent can receive and respond to.
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Appointment request submitted by end customer
Field Force Management software collates all agents servicing the end customer's location
A bulk request containing the appointment details is submitted from the FFM software to Boomerang via API
Boomerang distributes the message to all agents, providing an option to reply to claim the appointment
The agent responding first is assigned to the appointment in the FFM software and receives acknowledgement of this"
Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.
Adam Thompson
Chief Solution Officer, Oneserve
Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.
Ian Clarke
Operations Program Manager, Capita PIP
Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.
James S Khan
Chair of the UCSF Research Administration board
The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.
Mike Edworthy
Service & Sales Director
The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.
Stephen Edwards
EMEA Project Manager
