Debt Recovery

Reduce outstanding debts through automation

Debt Recovery

Failing to manage debtors and recover long-term debt, can have a significant impact on cash flow for organisations with a large subscriber base. An effective communication strategy is, therefore, key to preventing debtors from spiralling out of control. Boomerang's debt recovery solution provides an organisation with end-to-end management of the communication process, allowing customers to be contacted via their preferred communication channel, trigger reminders for payment is due, as well as empowering them with a range of payment options. Furthermore, there are solutions in place providing discretion for customers that may be struggling to make repayments.

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Benefits

  • Reduce outstanding debt to improve cash flow position
  • Reduce the time taken to collect outstanding balances
  • Deploy resources more efficiently using an automated contact schedule
  • Increase engagement through bulk communication via the customer’s channel of choice
  • Reduce overheads by automating callbacks that are passed to an operator
  • Focus on following up responsive customers
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Uses

  • Contact large volumes of debtors using bulk requests
  • Provide links to a payment gateway within the outbound message
  • Create rules to automate when and how customers are contacted
  • Automate the scheduling of call-backs and connect them to an available operator
  • Provide inbound SMS service for customers seeking discretion

How it Works:

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Step 1

Define the customer journeys based on a series of questions and answers relating to different support topics

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Step 2

Build the customer journeys using Boomerang's Triage software

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Step 3

Publish the additional support channels to customers allowing them to engage via their preferred method (e.g. SMS, Voice)

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Step 4

Customers submit a support request to pre-defined Triage, receiving a series of questions based on the answers provided (Where required, customers can set an automated call-back or direct transfer to an agent)

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Step 5

Agents communicate with the customer from their email client or CRM to resolve outstanding issues

Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.

Adam Thompson

Chief Solution Officer, Oneserve