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Boomerang’s solution for personnel call-in management is a proven tool that achieves a rapid response to time-critical situations, by automating the escalation of multi-channel communications. Personnel awaiting short-notice deployments are uploaded to a communication workflow and alerted en masse. Incident status updates can be triggered in real-time so that if the incident severity is downscaled, staff are notified immediately to avoid wasted time and resources.
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Issue simultaneous messages to representatives within different business functions required to take action. Include a response request to acknowledge receipt.
Escalate the message through each communication channel until a response is received.
Escalate the message through the chain of command within the different business functions until a response is received (also using each communication channel if required).
Use the response to trigger a further message advising that the required activity has been completed.
Distribute notifications to impacted customers.
Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.
Adam Thompson
Chief Solution Officer, Oneserve
Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.
Ian Clarke
Operations Program Manager, Capita PIP
Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.
James S Khan
Chair of the UCSF Research Administration board
The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.
Mike Edworthy
Service & Sales Director
The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.
Stephen Edwards
EMEA Project Manager
