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Home » Group Messaging Solutions » Business Fulfilment » Appointment & Reservation Management
The combined cost of missed appointments or bookings can have a hugely detrimental impact on profitability. Boomerang's Intelligent Messaging technology helps to mitigate this by streamlining the management of appointments and bookings through automated communications. Embedding Intelligent Messaging into booking management software not only allows reminders to be issued via the customer's preferred communication channel, but also allows an option for the customer to cancel the booking to be included in that reminder. Furthermore, where a cancellation is triggered, the re-allocation of the available slot can be automatically issued to a waiting list.
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Appointment/booking scheduled in management software
The request triggers to Boomerang via API to send confirmation to the end customer
Confirmation message allows the customer to cancel the booking
Responses are returned to the management software to update the booking status
The vacant slot is issued to a waiting list
The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.
Stephen Edwards
EMEA Project Manager
Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.
Adam Thompson
Chief Solution Officer, Oneserve
Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.
Ian Clarke
Operations Program Manager, Capita PIP
Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.
James S Khan
Chair of the UCSF Research Administration board
The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.
Mike Edworthy
Service & Sales Director
The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.
Stephen Edwards
EMEA Project Manager
Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.
Adam Thompson
Chief Solution Officer, Oneserve
Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.
Ian Clarke
Operations Program Manager, Capita PIP
Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.
James S Khan
Chair of the UCSF Research Administration board
The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.
Mike Edworthy
Service & Sales Director
The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.
Stephen Edwards
EMEA Project Manager
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