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Control the end-to-end management of critical incident communications

Boomalert is incident management software enabling the distribution of broadcast communications and the escalation of urgent or critical communications. This ensures that in the midst of a critical situation, the right person has access to the right information exactly when they need it.

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Boomalert ™

Targeting end users by their preferred communication channel, Boomalert tracks their responses to provide incident managers with real-time visibility into the status of an incident and the ability to manage by exception; this might be to account for the safety of staff members in a crisis situation, or to identify that a technical engineer is dealing with a critical IT failure.

Boomalert is used to manage communications requirements across a range of different scenarios, from urgent product recall situations to a service outage. Unlike other incident management software, we also provide an advanced interface used to create bespoke process rules that can reflect different business requirements and introduce substantial benefits through automation.

Benefits

Real-time visibility into incident progress allowing management by exception

Automated escalation of multi-channel communications to ‘hunt’ for recipients

Reduce incident resolution timescales by efficient resource targeting

Quickly account for staff safety, fulfilling duty of care

Track SLAs and access a full audit trail of communications

Example Messaging Applications

 

By enabling automation, Intelligent Messaging introduces substantial value and benefits into a range of business applications.

1-way & 2-way Message Broadcasting

Intelligent 2-way Messaging

Multi-Channel messaging

Critical Alerting & Escalation

International Messaging

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