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Targeting end users by their preferred communication channel, Boomalert tracks their responses to provide incident managers with real-time visibility into the status of an incident and the ability to manage by exception; this might be to account for the safety of staff members in a crisis situation, or to identify that a technical engineer is dealing with a critical IT failure.
Boomalert is used to manage communications requirements across a range of different scenarios, from urgent product recall situations to a service outage. Unlike other incident management software, we also provide an advanced interface used to create bespoke process rules that can reflect different business requirements and introduce substantial benefits through automation.
Real-time visibility into incident progress allowing management by exception
Automated escalation of multi-channel communications to ‘hunt’ for recipients
Reduce incident resolution timescales by efficient resource targeting
Quickly account for staff safety, fulfilling duty of care
Track SLAs and access a full audit trail of communications
By enabling automation, Intelligent Messaging introduces substantial value and benefits into a range of business applications.
1-way & 2-way Message Broadcasting
Intelligent 2-way Messaging
Critical Alerting & Escalation