Leaving customers with a positive experience is critical for organsiations competing in the leisure sector. Adding something different to service quality can often make a real difference in gaining customer loyalty and their repeat business.
Boomerang’s messaging solutions for Customer Experience Management help to simplify the interactions between an organisation and its customers by empowering the customer to transact remotely. For example, prior to check out, a chain of hotels sends its guests a check out reminder message, including a remote check out option. By responding to the message the customer receives a summary of the charges associated to the stay and responds again to accept the charges.
To avoid unnecessary waiting time, a car rental firm has a ‘Quick-deposit’ scheme, which allows customers to leave their vehicles having first accepted the rental charges via an SMS message.
Reduce waiting time and queues by completing transactions remotely
Improve operational efficiency by freeing up reception staff to improve query handling
Reduce instances of customers exceeding their stay / rental period
Reduce theft, fraud and unauthorised entry
Increase satisfaction by empowering the customer to transact remotely
Avoiding bank fraud abroad
Pay for parking with a text