Leaving customers with a positive experience is critical for organsiations competing in the leisure sector. Adding something different to service quality can often make a real difference in gaining customer loyalty and their repeat business.
Boomerang’s messaging solutions for Customer Experience Management help to simplify the interactions between an organisation and its customers by empowering the customer to transact remotely. For example, prior to check out, a chain of hotels sends its guests a check out reminder message, including a remote check out option. By responding to the message the customer receives a summary of the charges associated to the stay and responds again to accept the charges.
To avoid unnecessary waiting time, a car rental firm has a ‘Quick-deposit’ scheme, which allows customers to leave their vehicles having first accepted the rental charges via an SMS message.
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