Appointments, Bookings & Reservations

Extend automation into bookings to streamline fulfilment

The management of reservations and bookings is at the core of the hospitality industry. Organisations serving the hospitality and leisure sector must optimise the utilisation of its assets to stay competitive.

Try our interactive SMS process example for Appointments, Bookings & Reservations


Appointments, bookings & reservations

`` Customer reminder to confirm table reservation one day in advance. ``

See how Boomerang handles this use case

Click the start process button and follow the instructions

9:41 AM
Boomerang SMS
  • Today 15:46

Organisations must be flexible and have efficient and dynamic business systems that allow them to adapt. Boomerang’s technology helps to achieve this by streamlining the management of reservations and bookings. Each booking generates an SMS message prior to the scheduled date, serving as a reminder and includes an option for the customer to cancel.

Where a cancellation response is returned, the vacant slot is the trigger for a new message advertising this to a waiting list containing other customers. This not only saves time and money for the organisation but also makes the cancellation process far more accessible to customers.

Benefits to your business

Maximise occupancy and reduce the costs of vacant slots

Reduce the administrative burden and free-up resources

Provide real time customer updates on the reservation system

Empower customers to cancel bookings from their mobile device

Optimise assets by proactively reallocating bookings before reaching last minute cancellation

Example Applications

Event tickets and confirmations

Restaurant bookings

On-the-go updates for parcel deliveries & collections

Hotel Reservations

Travel tickets and reminders

Hospitality & Leisure

  • Shift Planning & Management

  • Appointments Bookings & Reservations

  • Service Disruption

  • Fast Tracking Payments

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Relevant Solutions

  • Appointments, Bookings and Collections

    Automating booking fulfilment to maximise occupancy

Our Clients

How can we help?

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