The management of reservations and bookings is at the core of the hospitality industry. Organisations serving the hospitality and leisure sector must optimise the utilisation of its assets to stay competitive.
Organisations must be flexible and have efficient and dynamic business systems that allow them to adapt. Boomerang’s technology helps to achieve this by streamlining the management of reservations and bookings. Each booking generates an SMS message prior to the scheduled date, serving as a reminder and includes an option for the customer to cancel.
Where a cancellation response is returned, the vacant slot is the trigger for a new message advertising this to a waiting list containing other customers. This not only saves time and money for the organisation but also makes the cancellation process far more accessible to customers.
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