Support Critical IT Infrastructure

Limiting the frequency and impact of IT Incidents

The availability of IT systems and real-time information is critical to the operation of many financial institutions. The inability to access resources or communicate real-time information can have devastating financial impact on an organisation and its customers, spiraling rapidly into the millions with each passing minute.``

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Support critical IT infrastructure

`` Monitor alert- One engineer required to resolve issue immediately ``

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Boomerang SMS
  • Today 02:08

Boomerang’s Incident Management solution has been developed to limit the frequency of disruption to core systems (by escalating warnings) and to help restore service as quickly as possible in the event of any failure. Service warnings and outage notifications are used to trigger communications to the technical engineers best equipped to deal with a specific type of problem, using preferred communication channels to reach them.  Engineers are prompted to provide updates on progress ensuring that time critical information can be instantly relayed to key stakeholders.

Benefits to your business

Minimise down time by automating the allocation of resources to resolve outages

Reduce appointment backlog and waiting times caused by service downtime

Use warning notifications to address potential problems, reducing full outages

Eliminate the cost of SLA penalties by automating notifications to stakeholders

Improve service availability KPIs

Example Applications

Data centre connectivity

Network connections and availability

Hardware resource and availability

Software performance and availability


  • Adding Service Value and Security

  • Support Critical IT Infrastructure

  • Optimising Cost To Serve

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Relevant Solutions

  • Service Outages

    Using multi-channel automation to minimise the impact and cost of service outages

  • Business Continuity

    Automate communications remotely to fulfil duty of care and keep business moving

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How can we help?

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