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In a technology driven environment the automation of processes is vital to ensure software systems are fulfilling everyday transactions from appointments, deliveries, notifications and reminders.
Whilst many software vendors have adopted SMS as a way of notifying by the use of reminder messages and by also allowing the customer greater control of the appointment or delivery process (via websites and portals), the cost of missed appointments and deliveries is still hugely significant. Software providers and users integrating Boomerang’s Intelligent Messaging have been able address many of these problems by driving automation into a range of everyday processes.
Achieving a greater level of automation helps organisations to reduce operational overheads, generate greater efficiency gains whilst empowering the end user with greater control.
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