boomAlert

Each passing minute during an incident can impose a significant financial and reputational cost upon an organisation, so the response to an incident must be managed in a timely and efficient manner. boomAlert is critical alerting software that automates the end-to-end management of critical incident communications by allowing customers to build bespoke communication workflows, to meet the requirements of each type of critical event. Offering ease of integration, boomAlert is an ideal bolt-on for M2M messaging workflows and service monitoring applications.

• Customise communication workflows to meet the requirements of different critical events
• Access to multiple communication channels (SMS, Email, Voice, and Mobile app)
• Integrate with existing systems for M2M alerting and application monitoring
• Automate escalation across different messaging channels to non-responders
• Hunt for acknowledgments by escalating across contacts or groups of contacts
• Count responses for processes requiring quota fulfilment
• Use fully interactive messaging to engage with responders
• Issue updates during an incident containing real-time incident MI
• Access an incident dashboard to track live progress