Automate customer engagements and improve the management of call centre communications by creating dynamic communication flows over SMS, Email and Voice that empower customers to self-serve and fulfil, whilst reducing reliance on the telephone.
Automate customer engagements and improve the management of call centre communications
Define the customer journeys based on a series of questions and answers relating to different support topics, all managed from a single UI.
Dynamic communication workflows
Boomerang’s solutions in a call centre will improve customer experience and:
Reduce the frustration of wait times and queues
Offer a choice of methods by which they can engage
Accelerate the resolution of urgent or critical requests
Automate the resolution of common or recurring enquires
Allow customers to self-serve
Provide information that can be stored on device for future reference
An alternative to “hanging on the telephone”
As adoption is simple, your organisation can quickly:
Reduce the volume of incoming calls to reduce operating costs
Provide a cost effective 24/7 support service
Easily prioritise urgent or critical enquiries to reduce resolution times
Integrate communications with CRM or call centre software
Roll out to staff (office based or working remotely) with minimal training
Improve the efficiency of enquiry management
One price, multiple use cases
Many different parts of the business can utilise this capability
Low risk investment serving multiple solutions
Easy to control and fully self-managed
Minimal investment delivering a respectable ROI
Don’t take our word for it
Our customers love us and so will you.
Boomerang’s solution enables our clients to send out automated text messages to their customers. The two-way threading technology allows the customers to respond and engage with our clients in a unique way, as they are able to automate their appointment confirmations.
Our use of Boomerang is already helping to improve client engagement and speed up internal processes.
Boomerang’s communication platform was key to extending the capability of our monitoring systems. Not only did it improve our ability to reach our engineers, but it reduced also their response times. The ability to manage by exception has removed a substantial overhead associated to our NOC
Affordable pricing for any size organisation
Our pricing is aimed at all types of organisations and so our product entry price is subscription-free to get started.
Messaging can be purchased for as low as £0.03 per message.
See how our customer care solutions can help your business
Go on, nothing to lose. Get in touch with our team to organise your demo.