Workforce Recruitment

Using automation to increase workload capacity

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Workforce Recruitment

Large scale recruitment of a short-term or temporary workforce can be both difficult to manage and resource-intensive. Boomerang's workforce recruitment solution manages the end-to-end communication process; co-ordinating both the outbound communications, whilst identifying staff available to attend based on their response. The process is entirely automated and reminders are triggered prior to the event itself, to verify that the required quota of staff are still available to attend.

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Benefits

Reduce operational overheads by automating the end-to-end recruitment process
Increase the quantity of opportunities provided to temporary workers to reduce staff turnover
Optimise staff fulfillment across different events
Convenient engagement process for temporary staff
Re-deploy manual resources elsewhere

Uses

Mass communication with groups of temporary staff across multiple channels
Customise communication workflows (timelines, quotas etc.)
Create staff quota requirements for each event
Group workers according to their availability based on responses
Create reserve / stand-by groups
Trigger event reminders and use reserve groups to replace staff no longer available for the event

How it Works:

Step 1

Event created with staff quota requirements set and communication timescales defined

Step 2

Initial message triggers at the designated time containing the event details

Step 3

Staff provided with response options to determine their availability (e.g. Yes / No)

Step 4

Staff responding to confirm availability up to the required quota receive confirmation

Step 5

Staff responding outside the required quota are placed in a reserve group / Pre-event reminder triggered to confirm availability and new vacancies are offered to the reserve group

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Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.

Adam Thompson

Chief Solution Officer, Oneserve

Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.

Ian Clarke

Operations Program Manager, Capita PIP

James S Khan

Chair of the UCSF Research Administration board

The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.

Mike Edworthy

Service & Sales Director

The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.

Stephen Edwards

EMEA Project Manager

Workforce Recruitment

Using automation to increase workload capacity