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Safeguarding the welfare of employees is of paramount importance to responsible employers, particularly those employees working in isolation, that may be at risk. Boomerang's solution for lone working can be easily adopted and helps to mitigate those risks by allowing alerting the supervisory staff of potential issues. If a lone worker has failed to respond to an automated message, alerts can be quickly escalated across individuals or teams, and via multiple communication channels, to ensure that immediate action is taken when every second counts.
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The lone worker sends in a message to log-on to their shift (If the lone worker fails to log a reminder is sent)
Further messages are sent at pre-defined intervals requesting an acknowledgment until the lone worker logs off
If the lone worker fails to acknowledge any of the messages, a reminder is sent
The alert is escalated to senior staff if no acknowledgment is returned from the supervisory team
Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.
Adam Thompson
Chief Solution Officer, Oneserve
Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.
Ian Clarke
Operations Program Manager, Capita PIP
Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.
James S Khan
Chair of the UCSF Research Administration board
The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.
Mike Edworthy
Service & Sales Director
The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.
Stephen Edwards
EMEA Project Manager
