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Reducing wait times is a key contributor to improving customer satisfaction and retention. Boomerang's solution for service continuity helps to achieve this, bypassing lengthy queues and offering customers the option to transact remotely. Those customers choosing this method then receive a statement along with the option to respond, to authorise payment to be taken from their card or select a link contained in the message, that guides them through the payment process.
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Trigger message to customer prior to service expiration offering the option to transact remotely
The customer responds to agree
Issue an itemised statement for services used with an option to reply to authorise payment is taken if the card is held
If card not held, include a link to a bespoke payment gateway
On completion of payment, return a confirmation message to the customer
Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.
Adam Thompson
Chief Solution Officer, Oneserve
Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.
Ian Clarke
Operations Program Manager, Capita PIP
Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.
James S Khan
Chair of the UCSF Research Administration board
The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.
Mike Edworthy
Service & Sales Director
The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.
Stephen Edwards
EMEA Project Manager
