Fast Tracking Payments

Hospitality & Leisure

Add real service value by empowering customers to transact remotely

Leaving customers with a positive experience is critical for organsiations competing in the leisure sector. Adding something different to service quality can often make a real difference in gaining customer loyalty and their repeat business.

Messaging System

Unrecognised input!

SMS message

The hotel sends a text message before departure to their guests

SMS sent

The end user submits a response which triggers an auto reply

Fast Tracking Payments

Boomerang’s messaging solutions for Customer Experience Management help to simplify the interactions between an organisation and its customers by empowering the customer to transact remotely. For example, prior to check out, a chain of hotels sends its guests a check out reminder message, including a remote check out option. By responding to the message the customer receives a summary of the charges associated to the stay and responds again to accept the charges.

To avoid unnecessary waiting time, a car rental firm has a ‘Quick-deposit’ scheme, which allows customers to leave their vehicles having first accepted the rental charges via an SMS message.

System
Benefits

  • Reduce waiting time and queues by completing transactions remotely.
  • Improve operational efficiency by freeing up reception staff to improve query handling.
  • Reduce instances of customers exceeding their stay / rental period.
  • Reduce theft, fraud and unauthorised entry.
  • Increase satisfaction by empowering the customer to transact remotely.

Example
Uses

  • Express Checkout
  • Avoiding bank fraud abroad
  • Pay for parking with a text

Relevant Solutions

Fast Tracking Payments

Automating completion of customer transactions remotely.

Boomerang: Start Your Free Trial Today!

We provide a comprehensive range of messaging applications designed to suit the needs of your business.

get free trial