Lineas, Europe’s largest private rail freight operator, manages complex logistics operations across multiple countries, supporting critical supply chains with real-time monitoring and coordination.
As part of organisational changes, Lineas needed to move away from reliance on a 24/7 National Operations Centre (NOC) and find a more cost-effective, scalable approach to incident management and business continuity.
Their existing systems were limited, primarily relying on one-way email alerts, which restricted their ability to deliver timely, actionable communications during incidents. This created response delays, increased operational risk, and placed a heavy burden on manual coordination.
Boomalert provided a flexible, automated incident communications platform that integrates directly with Lineas’ existing monitoring systems and Microsoft Dynamics CRM. Incidents now automatically trigger predefined communication workflows, enabling alerts to be sent across multiple channels, including SMS, email, and voice.
The platform manages two-way communication throughout the incident lifecycle, capturing responses, escalating alerts where required, and ensuring non-respondents are followed up through alternative channels. This allows Lineas to manage incidents by exception, significantly reducing operational overhead and eliminating the need for a traditional NOC.
Real-time visibility and reporting give teams full control over incident status, improving decision-making and coordination across distributed resources. The ability to build and adapt workflows ensures the system aligns with evolving business continuity requirements.
As a result, Lineas has reduced incident response times, improved communication effectiveness, and delivered substantial cost savings. Automation has streamlined processes, minimised manual intervention, and enabled more efficient use of resources—creating a more resilient and responsive operational model.