An organisation offering facilities to customers requiring payment from the customer after the service had been provided wanted to reduce the manual input required to complete the transaction. The process required the customer to be present for the transaction to be processed, which created an administrative burden for the organisation and unnecessary waiting time for the customer.
An SMS containing a statement of services provides and associated costs is now sent to the customer, an hour before the end of the rental period. The message requests that the customer responds to the message,providing authorisation to process the payment and a second message is sent to the customer confirming that the transaction has been completed.
Reduce waiting times by completing transactions remotely via SMS
Reduce the administration burden automating payment processing
Hotels - Fast check out
Car rental – Fast return
Equipment hire – Fast return
Car servicing – Fast collection