Business Continuity

Reducing down-time

Business Continuity

Organisations equipped to respond quickly to a business continuity incident are best placed to minimise their impact. Using Boomerang's business continuity solution, the required communication flows to deal with a range of business continuity threats are prepared in advance, so that in the heat of the moment, they can be quickly activated to verify the welfare of staff and co-ordinate the activities required to effectively respond to the incident.

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Benefits

  • Duty of Care compliance
  • Minimise impact of business continuity incidents
  • Utilise resources more efficiently
  • Respond to real-time status reports
  • Improve disaster recovery
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Uses

  • Ensure staff safety
  • Keep staff informed in a crisis
  • Co-ordinate incident response activities
  • Manage customer communications
  • Issue real-time updates
  • Receive real-time updates (from staff)

How it Works:

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Step 1

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Step 2

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Step 3

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Step 4

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Working with Boomerang has provided our clients with a robust 2-way messaging solution which, when integrated with Oneserve’s service management solution, automates the communication with their customers and improves the efficiency of their service.

Adam Thompson

Chief Solution Officer, Oneserve

Because of the nature of our end-users, their communications skills and platforms are variable; we therefore, need to have a number of channels open to claimants. SMS is proving to be our most effective method of communication.

Ian Clarke

Operations Program Manager, Capita PIP

Boomerang gave the opportunity to rapidly evaluate participants’ responses to messages and respond quickly to messages that failed to provide value to participants. The latter aspect is of particular importance for actively engaging patients with their healthcare enterprise.

James S Khan

Chair of the UCSF Research Administration board

The Boomerang intelligent SMS communication solution allows restaurateurs to quickly communicate with its customers without human intervention; bookings are confirmed in an instant enabling owners and managers to see real-time reservation updates.

Mike Edworthy

Service & Sales Director

The only software that we could find in the market that uses unique open SMS technology to manage all database updates and subsequent actions automatically.

Stephen Edwards

EMEA Project Manager