Supporting Critical IT Infrastructure

Optimising service availability and limiting the impact of IT Incidents

The availability of IT systems and real-time information is critical to the operation of any organisation. The inability to access resources or communicate real-time information can have devastating financial impact on an organisation and its customers, spiraling rapidly into the millions with each passing minute.

Try our interactive SMS process example for Supporting critical IT Infrastructure

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Supporting critical IT infrastructure

`` Data centre service outage. One engineer required to resolve issue. ``

See how Boomerang handles this use case

Click the start process button and follow the instructions

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Boomerang’s Incident Management solution has been developed to limit the frequency of disruption to core systems (by escalating warnings) and to help restore service as quickly as possible in the event of any failure. Service warnings and outage notifications are used to trigger communications to the technical engineers best equipped to deal with a specific type of problem, using preferred communication channels to reach them.

Engineers are prompted to provide updates on progress ensuring that time critical information can be instantly relayed to key stakeholders.

Benefits to your business

Minimise down time by automating the allocation of resources to resolve outages

Reduce appointment backlog and waiting times caused by service downtime

Use warning notifications to address potential problems, reducing full outages

Eliminate the cost of SLA penalties by automating notifications to stakeholders

Improve service availability KPIs

Example Applications

Remote Monitoring Text & Email Alerts

Malfunction Alerts

Virus Notifications

Data centre connectivity

Network connections and availability

Hardware resource and availability

Software performance and availability

Technology

  • Enhancing The Capability Of Existing Software Solution

  • Supporting critical IT Infrastructure

  • Managing IT Resource

  • Technology Development

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Relevant Solutions

  • Service Outages

    Using multi-channel automation to minimise the impact and cost of service outages

  • Service Disruption

    Automate short notice rescheduling to minimise the cost and inconvenience of service disruption

Our Clients

How can we help?

Please do not hesitate to get in touch either by email, consultation request, or a phone call if required.
Fully automate communication flows between your business systems and stakeholders through text, email, and voice messaging.