The availability of IT systems and real-time information is critical to the operation of any organisation. The inability to access resources or communicate real-time information can have devastating financial impact on an organisation and its customers, spiraling rapidly into the millions with each passing minute.
Boomerang’s Incident Management solution has been developed to limit the frequency of disruption to core systems (by escalating warnings) and to help restore service as quickly as possible in the event of any failure. Service warnings and outage notifications are used to trigger communications to the technical engineers best equipped to deal with a specific type of problem, using preferred communication channels to reach them.
Engineers are prompted to provide updates on progress ensuring that time critical information can be instantly relayed to key stakeholders.
Minimise down time by automating the allocation of resources to resolve outages
Reduce appointment backlog and waiting times caused by service downtime
Use warning notifications to address potential problems, reducing full outages
Eliminate the cost of SLA penalties by automating notifications to stakeholders
Improve service availability KPIs
Remote Monitoring Text & Email Alerts
Data centre connectivity
Network connections and availability
Hardware resource and availability
Software performance and availability
Please do not hesitate to get in touch either by email, consultation request, or a phone call if required.
Fully automate communication flows between your business systems and stakeholders through text, email, and voice messaging.