CCW Tag

Addressing public safety and critical communications Public safety and the management of emergency communications are of paramount importance.  Getting it right quickly can often mean the difference between life and death. Crisis situations and emergencies impact both the private and public sectors and both streamlined incident...

  Presentation at Critical Communications World- CCW2017 in Hongkong How does Capita capitalise on Boomerang’s Intelligent Messaging     One of the daily challenges within the Emergency Services is contact management across multiple channels, including SMS/MMS.  Using ControlWorks, in combination with several Intelligent Message Threading products provided by Boomerang, the...

Boomerang’s intelligent messaging gateway manages 2-Way communications over SMS, E-mail and Voice, enabling fully automated interactions between an organisation’s business processes and its stakeholders. By providing the ability to automate, escalate and prioritise 2-way communications, irrespective of the quantity or order by which they are...